Scaled Agile | Trust Center
Scaled Agile Trust Center
Scaled Agile prioritizes your data's confidentiality, integrity, and availability. Our Trust Center offers insights into our data management, security measures, and compliance.
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Compliance

SOC 2 Type 2

Service Organization Controls (SOC 2) (Type II) Trust Services Principles

GDPR

Protect the personal data and privacy of EU citizens for transactions that occur within EU member states

CCPA

California Consumer Privacy Act

Resources

SOC 2 Type II

Scaled Agile undergoes an annual SOC 2 Type II audit. Request here to see our report.

Privacy Policy

Scaled Agile's Privacy Policy

Terms of Use

Scaled Agile's Terms of Use

Data Sharing Addendum

Scaled Agile's Data Sharing Addendum

Monitoring

Continuously monitored by Secureframe
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Subprocessors

Enterprise Subprocessors

Amazon Web Services, Inc.

Cloud services hosting and storage. SOC 2 ISO/IEC 27001:2022

Data location: United States

Credly, Inc.

Optional digital credentialing services. ISO 27001/ ISO 27701

Data location: United States

Exoscale

Cloud services - hosting and storage. - HIPAA / HITECH Act - ISO/IEC 27001-2005 - NISTSP800-53 - FedRAMP

Data location: Switzerland

Functional Software, Inc. d/b/a Sentry.

Experience management. SOC 2 ISO 27001

Data location: United States

Functional Software, Inc. d/b/a Sentry.

Experience management. SOC 2 ISO 27001

Data location: United States

Pendo.io, Inc.

Analytics SOC 2

Data location: United States

Qualtrics

Experience management. SOC 2 ISO 27001, 27017, 27018, and 27701

Data location: United States

Questionmark Corp.

Test delivery. ISO 27001

Data location: United States

Salesforce

Customer Relationship Management. - ISO 27001 - SOC 1,2,3

Data location: United States
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FAQs

Get answers to common questions about our security practices, data protection measures, and how we keep your information safe.

Yes, you can request a copy above. Before providing our SOC 2 Type 2 report, we require a signed mutual NDA (mNDA).
Scaled Agile upholds strong security practices to safeguard our customers' data with the highest standards.

Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.

Organizational Management

Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.

Risk Assessment

Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.